Silverton Hospital Family Birth Center 2007 J.D. Power Award
Silverton Hospital's Family Birth Center has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by Silverton Hospital to provide an "Outstanding Patient Experience" for its maternity services.
The service excellence distinction was determined by surveying recently discharged patients from Silverton Hospital's Family Birth Center on their perceptions of their maternity visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.
The research focuses on five key areas of patient satisfaction. These areas, which were identified in the national study, include dignity and respect, speed and efficiency, comfort, information and communication, and emotional support.
"Based on the rigorous standards of our national hospital service performance research, only 20 percent of the hospitals in the nation will be qualified to achieve this distinction," said David Stefan, executive director of the healthcare division of J.D. Power and Associates. "Silverton Hospital is among an elite class of hospitals."
Silverton Hospital exceeded the national benchmark target study score for overall maternity patient satisfaction by a significant margin. The hospital performed well compared to the national study with respect to the comfort of its facilities, particularly on food and on the comfort of the room.
Silverton also performed well with regard to the level of speed and efficiency they exhibited on behalf of the patients including discharge personnel and the nurses' performance of regular duties.